CAREERS...
Open Positions
- Event Bartenders
- Event Set Up Crew
- Kitchen Crew
- Lucille Server
- Attendants
Event Captains
Here at Drury Lane, we hold ourselves to the highest industry standards. Event Captains are part of the Drury Lane family with the main focus of providing excellent customer service and accommodating guest needs throughout any and all types of events while ensuring guests’ happiness and staying upbeat while on the job.
Position Designation:
Variable Employee
Pay: Hourly + Gratuity
Position Reports To: Event Managers
Immediate Supervisor(s): Erald Ktona
Event Captain Position Purpose and Objectives:
Drury Lane Event Captains must be highly motivated individuals with a positive, can-do attitude; great problem-solving skills; strong attention to detail; and excellent interpersonal and communication skills. They must hold themselves to the highest industry standards and play a supporting role to other staff members and upper management. All captains must have the ability to work well under pressure in a fast-paced environment; champion safety protocols; and hold others accountable to safety, quality, cleanliness, and organization standards. It is the captains’ responsibility to provide strong customer service by listening to guest and employee comments or complaints and responding accordingly.
Specific Job Responsibilities (including but not limited to):
Setting patron tables and buffet areas.
Ensuring all dishes and utensils are clean before use.
Setting service stations.
Circulating the room with appetizers and beverages.
Greeting and assisting guests as they enter.
Providing high quality and efficient food and drink service.
Replenishing buffet food items.
Refilling beverages.
Responding to questions, complaints, and requests throughout the event.
Removing dirty dishes and utensils from tables and returning them to the dishwasher area.
Maintaining cleanliness throughout the entire event and cleaning up messes or spills when necessary.
Adhering to all safety and quality standards.
Reading and understanding Events contracts.
General Job Responsibilities:
Working as part of a team.
Taking direction and working well with others.
Following instructions and completing assigned tasks accurately and in a timely manner.
Being flexible and able to work various shifts, including early mornings, late nights, weekends, and holidays.
Coming to work promptly and following all clock-in and -out procedures.
Providing strong customer service and managing personal workflow efficiently.
Having excellent attention to detail, problem solving skills, and interpersonal communication skills.
Maintaining a professional and positive attitude at all times within the work environment.
Following all safety and security protocols at all times.
Appearing in a professional manner by maintaining a clean and neat uniform.
Supervisory Responsibilities
Monitoring employees’ work habits and ensuring tasks are completed in a timely fashion.
Playing a supporting role to other staff members to ensure guest satisfaction and efficient service.
Staying focused and helping to keep team members motivated.
Ensuring employees follow safety, quality, cleanliness, and organization standards and keep work areas clean and organized.
Overseeing employee side work.
Ensuring minimal waste.
Ensuring all equipment is operating safely and efficiently.
Acting as a first responder to guests’ questions, issues, and concerns.
Responding quickly and practically to emergencies, crises, or unexpected problems during a shift.
Coordinating proper service timing and conveying special instructions to the kitchen and bar when necessary.
Keeping upper management informed of daily event operations, including food counts, food delivery times, and event timeline notes.
Providing management with edits and improvements when needed.
Providing pertinent follow-up information to ensure quality service standards are met with every event.
Helping to ensure proper training of new employees.
Education, Experience, and Knowledge Requirements:
Minimum 18 years of age.
High school diploma or equivalent.
Illinois Food Handlers Certification.
Minimum 2 years’ experience as a server preferred.
CPR training beneficial but not required.
Reliable transportation.
Ability to lift and carry 25+ lbs.
Ability to meet physical demands and stay on your feet for long periods of time.
Event Servers
Here at Drury Lane, we hold ourselves to the highest industry standards. Event Servers are part of the Drury Lane family with the main focus of providing excellent customer service and accommodating guest needs throughout any and all types of events while ensuring guests’ happiness and staying upbeat while on the job.
Position Designation:
Variable Employee
Pay: Hourly + Gratuity
Position Reports To: Event Managers
Immediate Supervisor(s): Erald Ktona
Event Server Position Purpose and Objectives:
Event Servers are under the direct supervision of the Event Managers and/or Event Captains on duty that day. Event Servers are responsible for being courteous and attentive to all guests, possessing excellent customer service and communication skills, ensuring proper service, anticipating guests’ needs, and maintaining cleanliness and sanitation standards to ensure a clean and tidy work area. They must also be light on their feet, energetic, efficient, and hardworking with good memory retention and quick-thinking skills.
Specific Job Responsibilities (including but not limited to):
Setting patron tables and buffet areas.
Ensuring all dishes and utensils are clean before use.
Setting service stations.
Circulating the room with appetizers and beverages.
Greeting and assisting guests as they enter.
Providing high quality and efficient food and drink service.
Replenishing buffet food items.
Refilling beverages.
Responding to questions, complaints, and requests throughout the event.
Removing dirty dishes and utensils from tables and returning them to the dishwasher area.
Maintaining cleanliness throughout the entire event and cleaning up messes or spills when necessary.
Adhering to all safety and quality standards.
Reading and understanding Events contracts.
General Job Responsibilities:
Working as part of a team.
Taking direction and working well with others.
Following instructions and completing assigned tasks accurately and in a timely manner.
Being flexible and able to work various shifts, including early mornings, late nights, weekends, and holidays.
Coming to work promptly and following all clock-in and -out procedures.
Providing strong customer service and managing personal workflow efficiently.
Having excellent attention to detail, problem solving skills, and interpersonal communication skills.
Maintaining a professional and positive attitude at all times within the work environment.
Following all safety and security protocols at all times.
Appearing in a professional manner by maintaining a clean and neat uniform.
Education, Experience, and Knowledge Requirements:
Minimum 18 years of age.
High school diploma or equivalent.
Illinois Food Handlers Certification.
Minimum 2 years’ experience as a server preferred.
CPR training beneficial but not required.
Reliable transportation.
Ability to lift and carry 25+ lbs.
Ability to meet physical demands and stay on your feet for long periods of time.
Box Office Associate
Position Designation: Variable – Hourly
Position Reports To:
Immediate Supervisors: Box Office Manager and Assistant Box Office Manager
Direct Supervisor: Managing Director and Director of Operations
Job Description
Under the Direct Supervision of the Box Office Manager and Assistant Box Office Manager, Box Office Associates are responsible for providing exceptional customer service to all guests, vendors and patrons. Duties include assisting all customers with subscription, single ticket and dining purchases via telephone and in person. Strong attention to detail, problem-solving skills, a positive attitude, and a passion for live entertainment and fine dining. Box Office Associates must be able to work in a bustling, fast-paced environment. Daytime, evening, weekend, and some holiday hours are required. All Box Office Associates must undergo background checks.
General Responsibilities
Qualifications
To apply
Please email your cover letter, résumé, and three references to [email protected]. Hiring is conditional on an approved background check.
Follow Spot Operator
Job Posting-2021
Drury Lane Theatre and Events
Drury Lane Theatre and Events provides exceptional experiences of celebration and human connection provided by a team that is encouraged to grow personally and professionally through trust, empowerment and possibility. Our mission is to welcome everyone into our home to create, connect, celebrate and share valuable moments to last a lifetime. The Drury Lane legacy has established an environment where everyone is respected, supported and welcomed to fully immerse themselves in a shared experience of creativity and celebration.
Drury Lane Theatre
Drury Lane Theatre provides top quality productions fueled by creativity, insight, and innovation. We offer the opportunity to encounter contemporary works, embrace the power of traditional productions, and explore boundaries of reimagined classics. Our mission is to provide the Chicagoland community with a theatrical venue to experience the power of theatre, touching the hearts and the minds of our audiences.
We immerse and support our artists and audiences in the exploration of what it means to be human and to experience the transcending power of the performing and visual arts.
We provide a home for our staff and artists, that embraces a broad definition of diversity, encompassing all characteristics that make individuals and groups different from each other.
We encourage diversity in thought, ideas and perspectives and offer respect in words and actions for all. We believe in the impartial and fair treatment of everyone, offering access, opportunity and advancement for every individual, working to eliminate the barriers that have prevented full participation for all. We strive to create an environment in which every individual or group is welcomed, respected, supported, valued and able to fully experience and participate in this transformative art form.
Position Designation: Seasonal
Position Reports To: Master Electrician
Opportunity:
Drury Lane Theatre is seeking detail oriented, focused individuals who will operate spot lights for our upcoming production of Forever Plaid. Tech for Forever Plaid start Tuesday, September 13, 2021 and runs through Thursday, September 22, 2021. The show runs from September 23, 2021-November 7, 2021.
Essential Knowledge Required
Expectation of Position
General Job Functions:
Physical Demands:
While performing the duties of this job, the employee is regularly required to communicate, converse with, and exchange information, required to be in stationary seated position, use hands and fingers to grab and reach with hands and arms, occasionally required to walk, stoop, kneel, or crouch, may occasionally lift or move up to 50 pounds, specific vision abilities include close vision, color vision, depth perception and ability to adjust focus and specific hearing abilities
Pay and Benefits
$15.00 an hour
Drury Lane Theatre & Events is an Equal Opportunity Employer.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Usher Job Posting-2021
Drury Lane Theatre and Events
Drury Lane Theatre and Events provides exceptional experiences of celebration and human connection provided by a team that is encouraged to grow personally and professionally through trust, empowerment and possibility. Our mission is to welcome everyone into our home to create, connect, celebrate and share valuable moments to last a lifetime. The Drury Lane legacy has established an environment where everyone is respected, supported and welcomed to fully immerse themselves in a shared experience of creativity and celebration.
Drury Lane Theatre
Drury Lane Theatre provides top quality productions fueled by creativity, insight, and innovation. We offer the opportunity to encounter contemporary works, embrace the power of traditional productions, and explore boundaries of reimagined classics. Our mission is to provide the Chicagoland community with a theatrical venue to experience the power of theatre, touching the hearts and the minds of our audiences.
We immerse and support our artists and audiences in the exploration of what it means to be human and to experience the transcending power of the performing and visual arts.
We provide a home for our staff and artists, that embraces a broad definition of diversity, encompassing all characteristics that make individuals and groups different from each other.
We encourage diversity in thought, ideas and perspectives and offer respect in words and actions for all. We believe in the impartial and fair treatment of everyone, offering access, opportunity and advancement for every individual, working to eliminate the barriers that have prevented full participation for all. We strive to create an environment in which every individual or group is welcomed, respected, supported, valued and able to fully experience and participate in this transformative art form.
Position Designation: Part Time
Position Reports To: Theatre House Manager
Opportunity:
Drury Lane Theatre is seeking a dynamic team player, who loves live theatre and assisting others to work as part of our Theatre Front of House team. Drury Lane Theatre Front of House Staff are expected to offer the highest level of customer service to guests, visiting artists, management, and patrons, assuring questions are answered politely, and patrons are seated properly and safely. Theatre Front of House Staff are expected to carry out assigned tasks from management that are within the scope of caring for and maintaining the theatre, customer service and audience experience, pre-show prep, post-show breakdown, guest and staff safety/emergency response/security.
Responsibilities
break.
General Job Functions:
Physical Demands:
While performing the duties of this job, the employee is regularly required to communicate, converse with, and exchange information, required to be in stationary position, use hands and fingers to grab and reach with hands and arms, occasionally required to walk, stoop, kneel, or crouch, may occasionally lift or move up to 50-70 pounds, specific vision abilities include close vision, color vision, depth perception and ability to adjust focus and specific hearing abilities.
Pay and Benefits
Starting at $11.00 an hour, commensurate of experience.
Drury Lane Theatre & Events is an Equal Opportunity Employer.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.